FAQ: Frequently Asked Questions

How much will I have to pay for shipping?

No Charge! We offer FREE Shipping within Canada on all online orders with no minimum purchase required.

How do you ship & how quickly will I receive my order? 
We ship CanPar Ground unless otherwise is requested. All of our rugs are shipped with 24-48hrs from your purchase date.

What types of payment do you accept? 
We offer secure online payment options through PayPal. Excepting Visa, Master Card, American Express, and Discover.

Is your website secure?
Yes. Since payment is made through Paypal the benefits include added credit card security, flexibility and cost.

How do I place an order?
You may place your order 7 days a week, during our business hours. Call our expert customer service telephone number at: 416-658-7518 (10am-6pm EST Mon-Sat, 12pm-5pm EST Sun) to place your order over the telephone and discuss any further inquiries you may have.

Can I delay the shipment of my order?
Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.


Why should I buy from Tapis Rugs?

  • Free Shipping.
  • 5 Day Returns & No Restocking Fee
  • 60 Day Exchanges.
  • 75% Off Retail Prices.
  • Expert Customer Care.
  • Secure Online Shopping.
  • Lowest Prices Guaranteed.
  • Visit our Retail Store
  • All Rugs are Shipped Within 24-48hrs.
  • 5% Bonus Store Credit on all your Orders after signing up
  • Direct, Production & Manufacturing


How long has Tapis Rugs been in business?
We are a family business with over 40 years of experience in Persian & Decorative rugs.  Offering the latest selection of modern to traditional rugs. Our rugs are made with organic vegetable dyes and fibers. Tapis handmade rugs are known to withstand the test of time and be passed down to generation.